Upgrade, Billing & Payments
Purchasing the Pro upgrade in Teleprompter Pro unlocks all Pro features and services.
Upgrade to Pro
To purchase the Pro upgrade, sign in with your account on TeleprompterPro.com, or follow the upgrade options directly in Teleprompter Pro on your iPhone, iPad or Mac.
Manage or Cancel your Subscription
If you purchased the Teleprompter Pro upgrade with a subscription, you can change or cancel your subscription easily at any time.
If you subscribed in-app Most Common
If you purchased the Teleprompter Pro upgrade directly in-app via the App Store (this is the most common method of purchasing the Pro upgrade), you can change or cancel your subscription easily at any time from your Apple ID settings on your device.
On your iPhone or iPad
If you’re reading this on your iPhone or iPad, use this link: Manage your Subscriptions →
Alternatively, you can follow these steps to change or cancel your subscription:
- Open the Settings app on your device
- Tap your name
- Tap
Subscriptions - Tap
Teleprompter
On your Mac
If you’re reading this on your Mac, use this link: Manage your Subscriptions →
Alternatively, you can follow these steps to change or cancel your subscription:
- Open the App Store app
- Click your name. If you can’t find your name, click Sign In.
- Click
Account Settings - Scroll to Subscriptions, then click
Manage - Click
Teleprompter
App Store subscriptions are handled by Apple through your Apple Account or Apple ID.
If you subscribed on TeleprompterPro.com
If you purchased the Teleprompter Pro upgrade from TeleprompterPro.com, you can change or cancel your subscription easily at any time by signing in to your account.
Use these steps if your subscription appears on your billing statement as PADDLE.NET* PROMPTER.
- Go to get.teleprompterpro.com/login
- Sign in to your Teleprompter Pro account
- Use the options on your account to change or cancel your subscription
If your subscription appears on your billing statement as APPLE.COM/BILL, Apple.com or similar, follow the steps above: If you subscribed in-app
Request a Refund
When you buy or subscribe to an app from the App Store, Apple is the only entity with access to your purchase information linked to your Apple ID. To ensure your privacy, these details are not shared with developers, meaning we are unable to process or assist with refunds in any way.
Apple do not allow developers to process refunds and developers have no ability to see or manage customer purchases. In some cases, Apple Support will incorrectly advise to contact the app developer for a refund.
If you are unsatisfied with or have an issue Teleprompter Pro and would like to request a refund, this must be done through Apple. Please note that the decision to issue a refund is solely at Apple’s discretion.
If you’re experiencing an issue with Teleprompter Pro, please contact us and we will be happy to assist.
Sales Tax Exemption
If you have a sales tax exemption certificate, our payment processor can apply tax exempt status to your account and the tax amount will be revised accordingly.
To do so, please send your tax exemption documentation to our payment processor’s buyer support team via [email protected], and let them know you’re purchasing Teleprompter Pro. You will then need to purchase the Teleprompter Pro upgrade on TeleprompterPro.com.